FAQ

When was Bones and Me started?

Bones and Me as a company was launched officially in April 2019, but as an Instagram blog, we have been active since March 2018. 

Why was Bones and Me formed?

What started out as a personal blog by two kids saving their allowance to raise awareness for shelter dogs and local rescue groups, to do giveaways and fundraisers, later turned to online auctions that raised hundreds of Dollars weekly.  “Not everyone wants to spend or can afford to spend $300 on a beanie and water bottle,” says Sarah as auctions rose in value.

We wanted to do more. Raise more money for rescues.  Increase awareness. Spread the message to a larger audience.  So we started Bones and Me as a formal company to allow more people to participate. To allow more of you to DO GOOD. LOOK GREAT. FEEL AWESOME.

What is the significance of the Rescued 2018 series?

When companies use “established” or “founded” to proclaim when they began, we decided to use “rescued” instead.  Our Rescued 2018 series is meant to commemorate not only when we rescued and adopted both our pups, but also when we embarked on this journey.  Shirts from the Rescued 2018 series are typically chosen as one of the items that give back 100% of the proceeds to rescue partners and other charities.

How and when are orders shipped?

We use USPS for shipping.  We make every effort to process all orders within 3-5 business days - much faster normally but just in case we have tons of homework.  If you’ve selected an express service, we will attempt to process your order on the same day if your order is received before 2PM ET, but normally that would be processed on the next business day. And yes, you will receive tracking information so you know when your order will be received.

Do you ship outside the US?

Yes we do! We ship all over the world every day.  Please note however that YOU ARE RESPONSIBLE to pay all customs, duties, taxes, import fees and/or whatever other charges are imposed by your local government. Our item prices and shipping fees do not include such charges.

As such, if you refuse an international shipment for whatever reason, you will be responsible to pay shipping fees both ways and any additional charges that may have been incurred and/or will be incurred to return the shipment back to us.

You will not receive a credit back for your returned items (if any) until the shipment is received by us and inspected and deemed at our sole discretion that it is still in brand new condition and eligible for return.

Can I return an item?

Absolutely! Our return policy is simple: Love it or return it.  Within 15 calendar days from the receipt of your item, if you do not love it, contact us to return it. Once your return is authorized, we’ll provide you with return instructions. Once your items are inspected by the store, you’ll get a refund, typically within 36 hours.  Items returned must be received in unworn and/or unused condition with packaging and all labels attached. In addition, garments must be unsoiled - i.e. a bit of dog hair may be acceptable, but makeup is not 😉

Determination for validity of refund is in our sole discretion. It is your responsibility to pay for return shipping. Free gifts or promo items are not returnable for monetary value. Returns must be received within 30 calendar days from when you've received them.

Items on sale or marked as FINAL SALE are not eligible for returns. Original shipping charges are not refundable. For returns, please email us at bones@bonesandme.com and someone from our customer service team (Joseph 😉) will get back you.